Affected by the novel coronavirus pneumonia epidemic, The government of [Guangdong] province activates first-level public health emergency response. The WHO announced that it has constituted a public health emergency of international concern, and many foreign trade enterprises have been affected in production and trade.
As far as our business is concerned, in response to the government’s call, we extended the holiday and took measures to prevent and control the epidemic.
First of all, there are no confirmed cases of pneumonia caused by the novel coronavirus in the area where the company is located. And we organize groups for monitoring employees’ physical conditions, traveling history, and other related records.
Secondly, to ensure the supply of raw materials. Investigate suppliers of product raw materials, and actively communicate with them to confirm the latest planned dates for production and shipment. If the supplier is greatly affected by the epidemic, and difficult to ensure the supply of raw materials, we will make adjustments as soon as possible, and take measures such as backup material switching to ensure supply.
Then, verify the transportation and ensure the transportation efficiency of incoming materials and shipments. Affected by the epidemic, traffic in many cities was blocked, the shipments of incoming materials may be delayed. So timely communication is required to make corresponding production adjustments if necessary.
Thirdly, sort out orders in hand to prevent the risk of late delivery. For orders in hand, if there is any possibility of delay in delivery, we will negotiate with the customer as soon as possible to adjust the delivery time, strive for the customers’ understanding, re-sign the relevant agreement or supplementary agreement, adjust the trade documents, and keep a written record of the communication. If no agreement can be reached through negotiation, the customer can cancel the order accordingly. Blind delivery should be avoided in case that further loss.
Finally, follow the payment and actively take derogation measures and actively pay attention to the current [Guangdong] governments’ policies to stabilize foreign trade.
We believe China’s speed, scale and efficiency of response is rarely seen in the world. We will finally overcome the virus and usher in spring.